Privacy Policy

Who We Are

Hamour provides a cloud SaaS platform that enables businesses to create and operate online stores. For the purposes of applicable data protection laws, Hamour acts as the data controller for account and platform data, while merchants remain responsible for customer data collected through their storefronts.

Information We Collect

We may collect: account details (name, email, phone, business information), billing and subscription data, technical logs (IP address, browser, device, usage events), support communications, and information you submit during registration or while using admin and storefront features.

How We Use Information

We use collected data to provide and improve the Platform, authenticate users, process subscriptions and payments, deliver support, secure our services, comply with legal obligations, send service-related notices, and—where permitted—communicate about product updates or marketing with your consent.

Legal Bases for Processing

Depending on your jurisdiction, we rely on contractual necessity (to deliver the service), legitimate interests (security, analytics, product improvement), legal obligations, and consent where required—for example for optional marketing or non-essential cookies.

Merchant and End-Customer Data

When you operate a store on Hamour, you may process your customers’ personal data. You are the controller for that data and must provide your own privacy notice and lawful basis. We act as a processor or service provider for such data only to the extent needed to host and operate your store.

Sharing and Processors

We do not sell personal data. We may share information with trusted subprocessors (hosting, email, payment, analytics, support tools) under appropriate agreements, with authorities when legally required, or in connection with a merger or acquisition subject to safeguards.

International Transfers

Your data may be processed in countries other than your own. Where required, we implement appropriate safeguards such as standard contractual clauses or equivalent mechanisms to protect cross-border transfers.

Retention

We retain personal data for as long as your account is active, as needed to provide the service, resolve disputes, enforce agreements, and meet legal retention requirements. Backup copies may persist for a limited period after deletion.

Security

We apply technical and organizational measures designed to protect data against unauthorized access, loss, or alteration. No method of transmission or storage is completely secure; please use strong credentials and notify us of suspected incidents promptly.

Cookies and Similar Technologies

We use cookies and similar technologies for essential functionality, preferences, analytics, and—where applicable—marketing. You can manage cookie preferences through your browser or any consent tools we provide on the Platform.

Your Rights

Subject to applicable law, you may have rights to access, rectify, erase, restrict, or port your personal data, and to object to or withdraw consent for certain processing. Contact us to exercise these rights; we may need to verify your identity before responding.

Children

The Platform is intended for businesses and is not directed at children. We do not knowingly collect personal data from children without appropriate authorization.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the Platform or by email where appropriate. Continued use after the effective date constitutes acceptance of the updated policy where permitted by law.

Contact Us

For privacy questions, requests, or complaints, contact us through the support channels published on the Hamour Platform or via the contact details provided in your commercial agreement.